You will be able to access most areas of this Website without registering your details with us. Purchase can be made only when you register. We may revise these terms and conditions at any time by updating this particular page. We request you to check this website from time to time to review the current terms and conditions. Any use of this website is subject to the user agreeing to the following Terms and Conditions.
Ordering from us:
You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered. Please note that we reserve the right to brand our personalised products. We may refuse to accept an order:
(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If you do not meet any eligibility criteria set out in our terms and conditions
(d) If the order is to be delivered at a remote location where we dont have logistical partner to deliver.
(e) If your order for personalised products contains content which is threatening, defamatory, obscene, pornography, indecent, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
Order Acceptance Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is that we will issue a credit to your credit card account in the amount charged for the cancelled portion or the quantity not provided.
Order Cancellation Policy:
RK cart does not allow orders to be edited or cancelled after acceptance of the order.
Our professional engravers will use their skills to ensure that the layout of any engraved text and or images are presented in the best possible way. We will not be held responsible for any miss-spelling; all gifts will be engraved using the selected font and inscriptions provided to us by you through the web-site. If any images are to be engraved, our engravers may need to remove backgrounds from the picture to create the best possible output.
All prices include VAT at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend or a relative.
Delivery will be made as soon as possible. Our normal working hours are Monday to Saturday 10am - 5.30pm. We only process and dispatch orders during these time scales. All delivery and dispatch timescales quoted on the website do not include weekends or bank holidays. Whilst we make every effort to deliver goods within the specified timescale, on occasion due to unforeseen circumstances we cannot always guarantee delivery in said time, or accept liability for deliveries made outside this timescale.
International delivery is available on many products, and we request you to check with us through whatsapp or email or over phone before ordering. Delivery costs are worked out according to the product’s size and weight, as well as where it’s going.
Incase of not receiving gifts:
We provide a tracking number on despatch of your order so that you can track the progress of your delivery. If any issues arise, please contact us, so that we can assist successful delivery for you.
Events beyond our Control:
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident and weather.
We use high quality printing machines and so we deliver the best colour output. But the colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.
In using the Photo Upload facility on the website, you agree not to upload or print any images that will cause distress or offence to any person. You must only send us photographs or images which you own and / or have express permission to use. It is your responsibility to ensure that express permission for any images you use has been granted by the owner of any image. By sending us photographs or images, you consent to allowing RK cart to store and use the supplies images to produce your order. You also agree to indemnify us against any action, liability, claims, damages or costs arising from any breach of these conditions.
Uploaded material must not:
(i) be defamatory of any person;
(ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory;
(iii) infringe any copyright, database right or trade mark of any other person;
(iv) be likely to deceive any person;
(v) promote any illegal activity;
(vi) be likely to harass, upset, embarrass, alarm or annoy any other person; or
(vii) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users.
Licence for Artworks & Photographs:
The copyright, design rights and artwork on the web site belong to ww.rkcart.com. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than ordering product is prohibited.
Visuals are to give a rough idea of what can be achieved and are only for visual purposes. Size, layout, position, colours are all approximate and may not be 100% conform due to manufacturing/printing limitations.
No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Images, Graphic works and Information:
The Company is entitled to assume that all drawings, descriptions, specifications and other information supplied by the buyer to the Company, whether written or verbal, are in all respects complete, accurate and entirely suitable for the buyer’s requirements.
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. In the unlikely event that you have a complaint about our site or service, please e-mail us at email@example.com and we will attempt to remedy the situation. We endeavour to respond to all complaints in 24 hours to 48 hours.